ENROLLMENTS

Applicants who submit their applications confirm that they have read, understand and agree to the terms and conditions listed below in this document. Applicants are required to complete the appropriate online form. The above should also provide an email that is checked regularly and save the address esamicambridge@tesl-lugano.ch
among its contacts. Email will be used to send confirmation of enrollment (CoE- Confirmation of Entry) which contains information regarding the location, the date and time of the written and oral examination. Confirmation of enrollment will be sent to applicants via e-mail about 10 days before the examination. If it is not received, the candidate should contact the TESL examination center immediately. It is the candidate’s responsibility to read the information in the registration confirmation carefully, bring it with him or her on the day of the examination, and show up on the appointed day, time and place.

If the candidate enrolls through the school he or she prepared with, the aforementioned authorizes the center to share the examination result with that school.

THE DAY OF THE EXAMINATION

Candidates are required to arrive 30 minutes before the start of the examination equipped with Confirmation of Entry and a valid, unexpired photo ID (e.g., passport, ID card, driver’s license, residence permit). Those who show up without ID will not be admitted to the examination.

It is compulsory for all candidates (except for Young Learners, KET and PET exams) to have a photo ID taken on the day of the exam, otherwise you will not be able to enter. By signing the terms and conditions, the candidate agrees that the photo will be kept on the Cambridge Assessment English results verification website and will be available for organizations or individuals to provide personal access data.

Before the exam, candidates will be asked to complete a short “anchor test” (survey), which will be used by Cambridge Assessment English as part of its quality control program; this test will not affect the exam result.

It is permissible to keep water with you in a transparent bottle without labels.

Devices such as laptops, tablets, e-readers, iPods, smartwatches, watches and recording devices are not allowed in the examination room. A safe place to deposit them may not be available, so it is recommended that you DO NOT bring them to the examination if it is not strictly necessary. Candidates are NOT allowed access to their cell phones or other electronic devices throughout the entire examination day, including breaks.

Candidates must not disturb other participants once the examination begins and comply with all rules and conditions stated in the “Notice to Candidates” displayed inside or outside each examination room.

ORAL EXAMINATION.

For the oral examination, interviews will be held on a date within the time window indicated on the examination calendar. Applicants will find information regarding the place, date and time of their interview within the Confirmation of Entry (CoE).

For Young learners exams (Starters, movers and flyers) the oral exam will be taken as individuals, while for KET, PET, FIRST, CAE and CPE exams it will be taken in pairs or groups of three.

The oral examination of some candidates may be recorded as part of Cambridge Assessment English quality control procedures. In such a case, candidates’ consent will be sought.

In case of any problems that might affect the performance of the examination, the candidate should inform the center on the day of the examination or immediately afterwards. Complaints of this kind must be received in writing within one business day after the end of the examination. If deemed appropriate, the center will report the complaint to Cambridge Assessment English, which will take it into consideration when issuing the final result.

LATE REGISTRATIONS

The fee for late registration is CHF 60 the KET, PET, FIRST, CAE and CPE exams and CHF 20 for the Young Learners: Starters, Movers, Flyers exams. Depending on availability, registrations will be accepted after the deadline up to one week before the exam.

REPEAT EXAM OPTION

The cost of the option is 60 CHF. The candidate, by selecting the “REPEAT EXAMINATION” option, can retake the examination within 12 months if he/she was unable to take it or if he/she failed this exam for 3 points or less. The examination to be retaken may be postponed and/or repeated only once. The right to repeat the examination is not transferable to another person.

The option only covers candidates who failed the exam by 3 points or less on the official Cambridge English scale. Specifically, this means: 3 points below the minimum grade required to pass each exam level.

The fee for the “Repeat Examination” option will not be refunded under any circumstances.

CANCELLATIONS

Cancellations are possible until the registration deadline date indicated on the center’s website. In this case the center will withhold a deposit of CHF 60 from the total fee paid. NO cancellations are possible after the registration deadline and fees paid. They will NOT be reimbursed. The examination fee cannot be used for a later session unless the candidate has chosen the option “REPEAT EXAMINATION.”

The TESL Examination Center reserves the right to cancel any examination if the minimum number of candidates required by Cambridge is not reached. Any registrants will be refunded or may request to move the exam to the next session.

It is possible to ask for the exam to be moved to another date to be agreed upon, and in any case within the 12-month period, only in the cases described below:

1. In case of illness, an original and official complete medical certificate from the competent physician is required and must be received at our office within 24 hours of the examination date. Cases in which the candidate acted irresponsibly or exposed himself to an unusual risk situation with consequences for his health are not covered.
2. In the event of the death of a close relative or person close to the applicant, the applicant must provide comprehensive proof of the death (death certificate) as well as confirmation of how close he or she was to the deceased (confirmation from an employer, school director, authority, etc.) within 24 hours of the incident.
3. In case of inconvenience related to public transportation , an original and official statement from the relevant transportation company is required to be received by our office within 24 hours of the incident and detail the nature of the incident, duration and location of the problem. Delays due to public transportation lasting less than 1 hour will not be considered.
4. An original and official police report is required for accidents and a TCS (Touring Club Schweiz) report for car breakdowns or accidents. Documentation must be received by our office within 24 hours of the incident. All reports provided must include the full name of the candidate. Only accidents that occurred on the direct route to the examination are covered. Car accidents are intended to be sudden and unexpected situations that occur and do not allow travel to the examination venue to continue.

Incidents that had already occurred at the time of enrollment or incidents that the candidate could foresee occurring are not considered.

The candidate agrees that their data and information, relevant to the case, may be provided to third parties in order to verify the authenticity of the case and incident.

RESULTS

Candidates can access their results online 4-6 weeks after the exam, depending on the type of assessment. In the registration confirmation in the lower left corner are the link, username and password to access the results.

CERTIFICATES

If the candidate passes the exam, the certificate will be delivered to the TESL exam center about 4 to 6 weeks after receiving the result. During registration, the candidate can choose to have the certificate sent to the comfort of their home or pick it up at the center by appointment.

CANDIDATES WITH SPECIAL NEEDS

Cambridge takes into account the needs of candidates with special needs (e.g., dyslexia, wheelchair) who require additional time or adapted documents. Requests must be received at least 12 weeks in advance. For requests received after the above deadline, specific solutions may not be possible.

REMEDIES

If the candidate believes the result is incorrect, he or she may request the appeal procedure from the center itself. It is the candidate’s responsibility to inquire about the procedures and deadlines involved.

COPYRIGHTS

The copyright of all questions and exam materials belongs to Cambridge Assessment English. The candidate is strictly forbidden to take any examination materials out of the classrooms.

DATA PROTECTION

The candidate’s personal data will be used and shared on a cross-border basis (e.g., Switzerland and UK) between the examination center and Cambridge Assessment English, and that various data protection laws and regulations will apply.