PAYMENT
Payment should be made to:
TESL sagl
Via C. Maderno, 9 – 6900 Lugano
Bank Account: UBS Switzerland AG
Post Square
6901 Lugano
IBAN: CH89 0024 7247 2176 4501 T
SWIFT: UBSWCHZH80A
Reason for payment: Stay + student’s first and last name

TERMS AND CONDITIONS

1. Enrollment
Registration will be processed as soon as possible after receipt and confirmed by e-mail. The customer will receive the confirmation within 14 days of receiving it.
Should the requested course be sold out, the school will immediately contact the interested party to submit an alternative proposal.

2. Terms of payment
To confirm enrollment, a deposit of 30 percent of the total amount is required to be transferred to the bank account in the name of TESL Sagl the balance must then be received by the school no later than 4 weeks before the start of the course. Otherwise, the school has the right to cancel the course registration according to the cancellation conditions stipulated in Section 4.
The client will receive the complete documentation approximately 2 weeks before the start of the course, provided that the course has been paid for. The cost of the foreign currency course will be converted according to the official exchange rate in Swiss Francs.

3. Course changes
For course changes before or during the stay, the school has the right to charge an administrative fee proportional to the complexity of the case. If the change takes place before the start of the language stay and within the time limits imposed by the chosen school (see p.4), the school will notify the school abroad and issue a new, updated invoice, if applicable. Once the chosen course has begun, we recommend making arrangements directly with the school abroad for any desired course change.

4. Cancellation / Withdrawal from enrollment
In case of termination of enrollment in a chosen course, this must be communicated to the school in writing as soon as possible. A processing fee of 350.- CHF is still charged for the cancellation/return of an enrollment received by the school within 30 days before the start of the course, and the cancellation conditions of the school chosen for the stay apply. If there are no special cancellation conditions of the chosen school, if the cancellation takes place more than 30 days before the start of the course the following percentages are applied with respect to the cost of the full course (course + accommodation + any other optional extras required): from 29 to 15 days before the start of the course 30% of the amount from 14 to 1 day before the start of the course 50% of the amount.
After the start of the course, no refund will be possible if the course is dropped or interrupted. For all cancellation terms, the following rule applies: if the school abroad in question says it is willing to reimburse the cost or part of the cost in an amicable manner, the school will turn over to the client the full amount granted by the selected school.

5. Travel documents, visas
Each participant in a course must personally and on his or her own responsibility find out the necessary documents such as: passport, currency, visa, vaccination, health insurance conditions or other requirements.

6. Health and accident insurance
The participant should inquire whether his/her health insurance covers any expenses in the country chosen for the stay. Some countries require an official translation of the insurance policy or even a national insurance policy of the country of stay.

7. Rights of the organizer
In agreement with schools abroad, the school reserves the right to expel a participant from the school without any refund if the participant(s) make it impossible by their behavior for the course to run smoothly. All costs resulting from this measure, including travel expenses of the trip are fully borne by the participant or his/her parents or legal guardians, respectively. Those who participate in a course, respectively legal guardians, are responsible for any damage or loss caused during the language stay.

8. Responsibility of the organizer
The school assumes no responsibility in the event that scheduled services cannot be provided as a result of natural disasters, strikes, political unrest, outbreaks of revolution epidemics and/or pandemics, or war. In addition, the agency organizing the stay cannot be held liable in the event of damage, injury, illness and acts of violence to persons or property. The school is responsible for conscientious choice of proposed schools, professional organization of the language stay, and timely delivery of documents pertaining to the course, stay, and travel.

9. Complaints
Any complaints are to be made directly and immediately to the secretary of the residence school you are attending. If a satisfactory solution cannot be found, the participant should make contact with the school immediately, without waiting for the return at the end of the course.